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What to expect prior to my visit

To ensure comprehensive care, the provider will review your medical records and request additional records if needed. Please allow about a week from the time your referral is received for the review of your records to be complete. Once reviewed by the provider, you will be contacted to be scheduled for an initial visit.

What should I expect during my initial visit?
Please expect to be in the office for at least 2 hours, as this time frame allows you to meet with the provider and staff and review the following:

  • Any current prescription and over-the-counter medications
  • Thorough medical history
  • Dietary assessment
  • Symptom assessment
  • Comprehensive assessment for diagnostic and/or therapeutic plan


What should I expect following my initial visit?

Following your initial visit, our staff will assist in the scheduling of any procedures noted by the provider. If you have a scheduled procedure, please make sure to read all of the instructions and contact our office with any questions or concerns. You will receive a call within one week of the scheduled procedure to confirm appointment information. Please answer the call to help facilitate your care as quickly as possible.

Follow up appointments will be scheduled 2-4 weeks following any scheduled procedures to discuss results and plan of care. For the safety and well-being of our patients, we require an office visit for any new medication requests. Please request refills 2 weeks prior to your medication running out. This will allow enough time if we need to schedule a follow up if your medication needs to be adjusted or changed for the refill.

The providers and staff can also be contacted through MyBSWHealth messaging for any questions or concerns. In most cases, patient messages are addressed same day, but please allow 24 hours (during business days) for messages to be returned. A phone call or office visit may be recommended to address medical concerns.

In the event of an emergency, you can reach the physician after hours through our answering service at (469)800-7050. Please note, after hours calls are only for emergencies. Prescription refills will not be sent to the on call Physician.



​​​Scheduling an Appointment

We see patients on an appointment basis and ask that you call in advance so we may reserve a time for you. You will receive a reminder call from our office 48 hours prior to your appointment.

 


Prescription Refills

For the safety and well-being of our patients, no new medications will be called in over the phone, requested through MyChart or after office hours to the on-call physician. Please request refills prior to your medication running out. This will allow enough time if we need to schedule a follow-up if your medication needs to be adjusted or changed for the refill. 

 


Cancellation Policy

If you are unable to keep an appointment, please call as soon as possible so we may offer that appointment to another patient.

 


Personal Records

At the time of your visit, you will be asked for information to update your records. We need to verify that we have a current address, phone number, and the correct insurance information. Please bring your insurance cards and driver’s license as you will be asked to allow us to scan them into your account record.

 


Messages

We will do our best to answer messages as soon as possible, however, please allow 72 hours for MyChart messages to be returned.

In the event of an emergency, you can reach the physician after hours through our answering service at (469) 800-7050. Please note, after hours calls are only for emergencies, and prescription refills will not be sent to the on-call physician. If you have a medical emergency, call 911.

 


Procedures

In the event we scheduled a procedure for you, please make sure you read all instructions and call our office with any questions. You will receive an automated call within 24 hours of the procedure being scheduled. Please answer the call to help facilitate your care as quickly as possible. 

Hours of Operation

Monday - Thursday
9:00 a.m. - 5:00 p.m.


Friday
9:00 a.m. - 1:00 p.m.